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Kroc Center Policies

Click on each of the policies below to learn more.
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Kroc Center Policies

Click on each of the policies below to learn more.

Please read this Waiver carefully as it affects your legal rights in the event of an injury, contraction of a communicable disease, infection and/or damage to property. 

Participants understand that the use of the facilities and/or services may involve risk of bodily injury, property damage, contraction of a communicable disease and/or contraction of a viral or bacterial infection and agree to assume any such risks. In case of illness or accident at our facility, The Salvation Army Community Center is authorized to secure emergency medical treatment at member/participant’s expense. It is up to the participant to consult physicians and other professionals to make sure that they can safely participate in activities and events offered by The Salvation Army Community Center.

Participant also understands and agrees that by registering, they are giving up their right (or the minor for whom they register) to make any claim against The Salvation Army, its agents, employees, and volunteers, including the right to sue them, for bodily injury, property damage, contraction of a communicable disease and/or contraction of a viral or bacterial infection of any type and/or any other loss that they might suffer while using The Salvation Army Community Center facilities and/or services, except as limited by law.

One or two adults living in a household and dependents who are eligible up to the age of 17. An individual with a disability or an elderly parent who is financially dependent on and is living in the same household with the primary member will remain eligible for the Family membership. Verification of family status and residency may be required. For example: tax return, utility bill, health insurance, etc.

A college student enrolled in 12 or more credits. Academic proof including class schedule and student ID will be required annually.

Annual payments may be paid in full by cash, check, major credit/debit card. Fees are equivalent to 12 monthly payments. The annual fee is due at time of enrollment.

There is a $20 charge for each insufficient funds transaction. This places your membership on hold until payment is received.

Individuals, families, and seniors who cannot afford  Center membership or fees for youth camps and/or group classes can apply for a discount. Eligibility for this program is based on income level. Scholarship applications are available online or at the information desk. Learn more. >

Public drop-in access is intended for inclusive recreational use. Any external personal or group use/training/coaching should contact the rental department of specific group requests.

Anyone purchasing a day pass will be required to show photo ID (ages 18+). The Kroc Center may use this information to consult public sources to help determine whether a guest may pose unreasonable harm to our patrons, staff or visitors. Your safety is important to us. By showing your photo ID at the front desk, you help The Kroc Center to provide a quality, state-of-the-art, facility where individuals and families can work, play and grow together in a safe and nurturing environment. Thank you for your cooperation with this policy.

Full payment is expected at the time of enrollment. No cash refunds are given unless the program is canceled by The Kroc Center. If the program is canceled by the Kroc Center, you will be given the choice of a full credit or a cash refund. If you request to cancel your class enrollment five or more days prior to the first class, you will receive a full credit on your Kroc Center account minus a $5 processing fee or you may choose to transfer to another session if available. Requests made less than five days prior to the start date are not eligible for a refund or credit, except in the case of personal emergencies. No credits or pro-rated credits will be issued for missed days of camp or class due to illness, partial attendance, behavior issues, or any other reason.

Gift Cards are available for purchase at the front desk and can be used by recipient to pay for memberships, class and program fees, facility rentals, merchandise, and cafe items. Gift cards cannot be used for class materials, theater & performance tickets, vendor events or non-Kroc sponsored events.

Code of Conduct & Discipline Policy

IN ORDER TO FACILITATE POSITIVE LIFE EXPERIENCES while at the Salvation Army Kroc Center, mutual respect between members, guests, and staff is required at all times. Failure to observe these policies will result in disciplinary action and/or termination of membership privileges.

Children (17 & under) must be accompanied by an adult (parent or guardian) when in the facility unless registered for a specific class or program that accepts young children. If participating in an age-appropriate activity, they are to be taken to the program area and picked up from the program area by an adult.

If children are not picked up by closing time, the parent/guardian will be called. If no one can be reached, or if the children are not picked up within a 10-minute period, the Ashland Police Department will be called. 

Attire: Shoes and shirts are required to be worn in the facility at all times. 

Drug and alcohol usage is prohibited on Salvation Army property. 

Smoking Policy: The Kroc Center is a smoke & vape free campus. Smoking is only permitted in the designated smoking area located in the west side parking lot. 

Grievance Policy: The supervisor on duty will work out any grievances that arise with guests. If they cannot be resolved in this manner, guests should put their concerns in writing and give them to the Welcome Center staff. A member of the administrative staff will contact the guest and will work to find an acceptable resolution to the situation. 

Internet Usage: The Salvation Army reserves the right to monitor the internet activity of our guests and staff including websites they visit. 

Profanity: Language used in the facility is to be respectful of others. Profanity or other hurtful language is unacceptable. 

Personal items: The Salvation Army is not responsible for lost, stolen or damaged personal items that are brought into the center. For Lost & Found items, please see a Welcome Center Associate. 

Provision of Service: The Salvation Army Kroc Center personnel have the right to refuse service to anyone deemed disruptive or abusive. 

Speed Limit: The Kroc Center speed limit is 5 mph within the parking lot. 

No pets allowed unless they are participating in a program or are a service animal.

Safety Information

The Salvation Army is dedicated to keeping children and vulnerable adults safe from physical, emotional and sexual harm. We refer to our safety efforts as "KeepSAfe"

KeepSAfe guidelines ensure The Kroc Corps Community Center emphasizes safety in the following ways:

  • Salvation Army personnel (officers, employees and volunteers) are trained in child abuse prevention and are mandated reporters of suspected child/vulnerable adult abuse.
  • Salvation Army personnel undergo criminal background checks.
  • Adults accessing the facility may be screened against public sexual offender registry.
  • The Kroc Center maintains video surveillance of the facility 24 hours a day.
  • Instructors are trained in appropriate interactions with Kroc members to enhance learning by creating a safe and inviting environment.
  • Programs involving children are closely monitored to ensure adequate supervision and safe interactions between Kroc personnel and children.
  • In order to promote a safe and secure environment, The Salvation Army Kroc Center has placed video cameras in various locations. As part of our commitment to the safety of children and vulnerable persons, The Salvation Army Kroc Center reserves the right to consult public sources to determine whether any member or guest of any member poses an unreasonable risk of harm to its patrons, staff, or visitors.
  • The Kroc Center constantly adapts and enhances safety protocols to adjust to needs.

Members and guests are encouraged to report suspicious behavior. Forms for anonymous reporting, called Confidential Notices of Concern, are available at the Front Desk.

The Salvation Army Kroc Center reserves the right to remove from the facility and terminate the membership of any member who fails to comply with any posted rules and regulation or otherwise breaches the Code of Conduct, in which case member will not be entitled to a refund of dues.

(419) 281-8001
Questions? Contact Brandon Wells: Brandon.Wells@use.salvationarmy.org

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