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Kroc Center Policies

We strive to make sure each visitor to our Center has an enjoyable and safe experience.

Kroc Membership & Visitor Guidelines

Thank you for taking time to become familiar with our rules of conduct. As a family-friendly environment, the center does not condone the use of inappropriate language or tolerate conduct that does not support our Christian-based mission.

  • All membership plans (Individual and Household) must meet age and residence requirements, as stated on the current Kroc Center membership application.
  • Your bar-coded member ID tag is specific to each individual member and is not transferable; a $5 fee is required for replacement tags, and those attempting to allow others entry on their membership may have their membership revoked.
  • Guests are offered entry only when accompanied by an active adult member. Each adult guest 18 and older must provide a current physical ID. Members are responsible for the conduct of and must always be present with their guests.
  • The following age restrictions are strictly enforced throughout the Kroc:
    • Minors age 12 and under are required to have parent/guardian supervision while participating in Kroc activities, unless such activities are scheduled and supervised by Kroc Center staff - proper program sign-in/out is required for all minors. Minors not meeting this requirement will be asked to vacate the premises.
    • Minors under age 13 are not permitted in the fitness areas and may not participate in the center’s group exercise classes.
    • Minors between ages 13-17 must complete the smart start orientation program to gain access to the fitness areas.
    • Minors under age 18 are not permitted in the hot tub.
    • For those under the age of 7, we strongly enforce a 1:3 adult to child ratio across the Kroc Center campus. This policy includes entry as a guest.
  • Cell phone use is not permitted in the locker rooms or in our exercise areas (fitness and aquatics); please limit cell phone conversations to the center’s common areas.
  • Opposite gender individuals (all ages) are NOT permitted in our single sex locker rooms; please use our family changing facilities, as needed.
  • Soap and water shower are required prior to entering all bodies of water (includes hot tub).
  • Proper swim attire is required in all bodies of water and does not include common street wear (T-shirts, shorts, etc.). Also, swim attire may not be worn outside of our pool and locker room areas. Please refrain from wearing street shoes on our pool deck.
  • Outside food and beverages are not permitted on our campus.
  • The Kroc Center is a tobacco, alcohol, drug and weapon free campus.
  • The Kroc Center is not responsible for lost or stolen items. All items should be secured in a locked locker while on the premises. Cell phone lockers for all valuables are located outside of our fitness areas on both the first and second floors.
  • Lost & found areas. Clothes, towels, shoes, etc. are not stored; items left in lockers at the end of each day will be removed and donated to charity).

Our Member Handbook

The perfect tool for all the ins and outs of the Philadelphia Kroc Center are here in this and we ask each member to give it a read. Inside you'll find rules and guidelines for all the day-to-day activities that keep everyone in the Kroc safe and having fun. We appreciate your adherence to our rules and policies!

Take a look inside!

Health & Safety Statement

As you engage in our programs and services, please help us keep everybody safe by respecting our center and those who will use it after you, by:

  • Wearing a face mask at ALL times while inside the Kroc Center building. In order to stay in compliance with local guidelines, and to keep you and other members safe, you are required to wear a face mask while inside the building. This will be strictly enforced. (Note: The only exception will be that face masks are not required while in the pool. However, you must still wear a face mask when on the pool deck or anywhere else outside of the pool.)
  • Following all social distancing rules. This means staying at least 6 feet from other individuals while in the Kroc Center.
  • Entering the facility as individuals or in pairs. Our goal is to minimize gatherings of users near our Welcome Desk or by our main entrance.
  • Adhering to capacity limits, as posted throughout the center. In this way, we can stay safe while also meeting local operating standards.
  • Wiping down equipment before and after using it (sanitizing wipes are provided throughout the facility).
  • Using the hand sanitizer stations located in different areas of our facility often.
  • Washing your hands with soap and water before and after use of any Kroc equipment, in all areas of the center

Terms of Membership: By signing this Membership Application, I (we) agree to the following: (1) member and any guests in his/her party will abide by the terms of this Agreement at all times during the period of membership and will comply with all rules and regulations posted or otherwise communicated to member, (2) in case of illness or injury, The Salvation Army Kroc Center is authorized to secure emergency medical treatment at the member’s expense, (3) The Salvation Army Kroc Center reserves the right to remove from the facility or terminate the membership of any member who fails to comply with any posted rules and regulations or otherwise breaches the terms of this Agreement, in which case member will not be entitled to a refund of dues, (4) membership rights are not transferable, and (5) grant permission for The Salvation Army Kroc Center to make visual recordings of all individuals listed on this form for responsible use.

Liability Waiver: I (we) understand that use of the facilities and equipment at The Salvation Army Kroc Center may involve risk of bodily injury or property damage and I (we) agree to assume all such risks. I (we) understand that it is up to me (us) to consult physicians and other professionals to make sure that I (we) can safely participate in activities and events at The Salvation Army Kroc Center. I (we) also understand and agree that by signing this Agreement, I (we) am (are) giving up my (our) (or the minor and/or other dependent(s) named on this Agreement for whom I (we) sign) right to make any claim against The Salvation Army, its agents, employees and volunteers, including the right to sue them for bodily injury or property damage or any loss that might occur while using The Salvation Army Kroc Center facilities and services, except as limited by law.

NOTICE: Use of The Salvation Army Kroc Center facilities is available to members in good standing and their eligible guests. The Center retains the right to maintain confidential personal data on file, and members have the right to inspect such data by appointment. In order to promote a safe and secure environment, The Salvation Army Kroc Center has placed video cameras in various locations. As part of our commitment to the safety of children and vulnerable persons, The Salvation Army Kroc Center reserves the right to consult public sources to determine whether any member or guest of any member poses an unreasonable risk of harm to its patrons, staff, or visitors.

Cancellation of Membership: Cancellation of membership within the first three (3) business days of signing this agreement: Members who wish to cancel this Agreement may cancel by delivering or mailing by certified mail, return receipt requested, written notice to The Salvation Army Kroc Center. The notice must state that the member does not wish to be bound by the Agreement and must be delivered or mailed before 12:00 midnight of the third business day after member signs and receives a copy of this Agreement. The notice must be delivered or mailed to The Salvation Army Kroc Center, 4200 Wissahickon Avenue, Philadelphia, PA 19129. Cancellation after the first three (3) business days of signing this Agreement: When written notice is received prior to or on the 18th of the month, membership termination will occur at the end of the current month. When written notice is received after the 18th of the month, membership termination will occur at the end of the next month. If the Agreement is a one year agreement, cancellation of the Agreement will become effective on the anniversary date of the Agreement.

Revisions to this Agreement: Membership fees, dues, charges, membership rules, regulations and policies, and terms and conditions of The Salvation Army Kroc Center are subject to change by center management from time to time. Members will be notified of such changes in any manner which the center deems appropriate. You are required to submit any dispute regarding fees paid to the Kroc Center for membership, ancillary services, or products in writing within 90 days of the transaction date. The address for notice delivery is The Salvation Army Kroc Center, 4200 Wissahickon Avenue, Philadelphia, PA 19129. Our goal is to consistently provide you with information on our programs and services; this may include unexpected closing of the Center. We will not share your email with any outside entities. To opt out of future email communication, please check this box.

Each member, upon returning to the Kroc Center, will be asked to sign our Waiver regarding the new COVID-19 guidelines that we have in place. For your reference, a copy can be found here for Adult and Child members.

The Salvation Army Kroc Center requires all changes to members’ accounts in writing, with signatures of both the member (this includes the member under whose financial account changes are made) and an authorized staff member. Membership upgrades provide an individual member with the opportunity to add qualifying, household members to his/her account; these changes will likely require payment of a prorated portion of monthly dues and a $35 upgrade fee, when appropriate. Downgrades to membership (removing a household member from the account) require advanced written notice of cancellation, and members that cancel their memberships are required to pay the prevailing enrollment fee upon return

The Salvation Army Ray and Joan Kroc Corps Community Center is dedicated to providing a place of belonging to all members of the community no matter their ability to pay. Our scholarship program is critical in achieving this goal. When you make a contribution to our scholarship program, you are giving individuals and families hope and opportunity for the future.

If you are interested in applying for a scholarship feel free to use our Scholarship Request Application, or speak with one of our Member Service Associates at the Welcome Desk.

(215) 717-1200
Questions? Contact Membership Services: William.Ruckh@use.salvationarmy.org

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