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We Reunite Families and bring Hope

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The Salvation Army Missing Persons program is a unique international social service. Its purpose is to help facilitate successful reunions between family members who have lost contact with each other.

Searches are conducted utilizing a variety of methods, including government offices, credit institutions, social service agencies and law-enforcement personnel. The Salvation Army is instrumental in re-uniting thousands of families each year. The Missing Persons office receives an average of 2,000 inquiries; opens approximately 600 new cases and locates an average of 350 people annually.

Missing Persons Guidelines and Procedures**

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Privacy Policy: The Salvation Army recognizes the right to privacy. An individual’s whereabouts is not divulged without his/her consent. No information will be released without the permission of the missing person.

*Please be advised that The Salvation Army reserves the right to accept, reject or to assign priority to any application based on the reason for the inquiry, the completeness of information provided and the feasibility of conducting searches. The restricted resources available to The Salvation Army, limitations on time and manpower, and the concern of The Salvation Army to preserve the privacy of persons in certain critical circumstances place, further restraints upon the kinds of cases that can be accepted for service.

*Supporting clients’ self-determination is a central principle of our service and the mission of The Salvation Army. We do not force family connection and respect all individual’s right to decide how to move forward in their decision making process.

**Inquiries are accepted for immediate family members only.

More than a century of experience and credibility

The Family Tracing Service was officially established in 1885, when it was designated as 'Mrs. Booth's Enquiry Bureau'. In the 1880’s, many young people were leaving their families in the provinces to seek employment in the city. Families were becoming fragmented as a result of social and economic pressures; consequently, they lost track of loved ones. In 1885, an Inquiry Department was set up in London, England to receive requests from anxious family members. By the end of that year there were offices in many overseas countries where The Salvation Army was present. It has developed to become one of The Salvation Army's most distinctive international services in many territories where it has been in operation for more than a century.